Since we upgraded to BorderManager 3.9 in July we've twice had problems
with accessing YouTube.com through the proxy. The first problem was
when going to the site one day the page was just garbled. I traced that
to BM not being able to deliver a couple of CSS files for the site.
They seemed to be corrupted somehow. Rebooting the server fixed that
problem. Today we have a new issue. When trying to view any video we
get the message "Hello, you either have JavaScript turned off or an old
version of Adobe's Flash Player." Neither of those is the case. If I
bypass the proxy I'm able to view YouTube videos just fine.

I've used most of the settings from Craig Johnson's proxy.cfg file. Is
there anything unusual about YouTube that requires special settings? If
I just tell BM not to cache the site will that increase my bandwidth
usage, or are the videos uncachable anyway? Thanks for any suggestions.


- Jim Wagner

Did you change any of the default settings for the proxy related to
javascript? This would be in the iManager configuration for proxy.

Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on
BorderManager, go to http://www.craigjconsulting.com ***

Craig Johnson wrote:
> Did you change any of the default settings for the proxy related to
> javascript? This would be in the iManager configuration for proxy.
>

Thanks for your reply. I wouldn't have intentionally changed any
settings mentioning Javascript in iManager. I can't even find any right
now under Proxy Services. I checked Application Proxy-HTTP,
General-Caching, and a few other sections that didn't seem like they
would apply. The closest thing I found was a setting for Java applet
stripping, which I know is unrelated. If you can tell me where it is
I'll be happy to look.


-J.W.

On the same iManager menu as the java applet stripping, do you have the
persistent connections options enabled? (I leave that menu at the
default values).

Also, why not try ALL the settings in the proxy.cfg file? (Just copy
it over intact). You can always save your current file.

I'd test with unload proxy, load proxy -cc to clear cache, in case you
have something old in cache causing an issue. Try the easy stuff
first. Clear browser cache as well.

I'm checking out a Youtube video right now through BM 3.9sp1 and
Firefox 3.1 - no problem here.

Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on
BorderManager, go to http://www.craigjconsulting.com ***

Craig Johnson wrote:
> On the same iManager menu as the java applet stripping, do you have the
> persistent connections options enabled? (I leave that menu at the
> default values).

Persistent connections to browsers and origin servers are both enabled.

> Also, why not try ALL the settings in the proxy.cfg file? (Just copy
> it over intact). You can always save your current file.

There were a few settings that for one reason or another I thought were
not right for us, either because they weren't applicable or perhaps
because they were something we just didn't want. I'm actually using
almost all of your proxy.cfg settings - many more than on our old 3.8
server. I'll look at your file again, recheck the differences, and see
if I can find an opportunity to apply. We're rather restricted here as
to when we can do such work, so it might not happen for a while.

> I'd test with unload proxy, load proxy -cc to clear cache, in case you
> have something old in cache causing an issue. Try the easy stuff
> first. Clear browser cache as well.
>
> I'm checking out a Youtube video right now through BM 3.9sp1 and
> Firefox 3.1 - no problem here.

The problem here is actually rather rare. Most days YouTube works just
fine.

Whatever is going on here is very strange. Here's what's happening now
- maybe it will tell you something. I clear my browser cache and go to
YouTube. The page is garbled, apparently missing a style sheet. I
refresh the browser, then the page is fine. But if I clear the browser
cache and go to the site again, it reverts to the garbled state. When
the page appears correctly the videos will play just fine (for now).


-J.W.

In article <wYcCk.9219$gS5.6942@kovat.provo.novell.com>, Jim Wagner wrote:
> Whatever is going on here is very strange. Here's what's happening now
> - maybe it will tell you something. I clear my browser cache and go to
> YouTube. The page is garbled, apparently missing a style sheet. I
> refresh the browser, then the page is fine. But if I clear the browser
> cache and go to the site again, it reverts to the garbled state. When
> the page appears correctly the videos will play just fine (for now).
>
Http 1.1 through proxy not set on the browser?

(Tested with Firefox 3.1 as well as IE, and perhaps Safari, Chrome, etc?)

Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on
BorderManager, go to http://www.craigjconsulting.com ***

On Mon, 22 Sep 2008 15:16:23 GMT, Jim Wagner
<jwnews2@mail.av.k12.mo.us> wrote:

>problem. Today we have a new issue. When trying to view any video we
>get the message "Hello, you either have JavaScript turned off or an old
>version of Adobe's Flash Player." Neither of those is the case. If I
>bypass the proxy I'm able to view YouTube videos just fine.

Jim,

We have seen this message here. We are running BMgr 3.9 and Firefox
3. In Firefox, holding the shift key while hitting page reload will
display the proper page. Also, unloading proxy and reloading with the
clear cache option solves it. I haven't had time to figure out the
cause.

Regards,
Ken Etter

Novell....it does a server good!

Jim Wagner wrote:
> Since we upgraded to BorderManager 3.9 in July we've twice had problems
> with accessing YouTube.com through the proxy. The first problem was
> when going to the site one day the page was just garbled. I traced that
> to BM not being able to deliver a couple of CSS files for the site. They
> seemed to be corrupted somehow. Rebooting the server fixed that
> problem. Today we have a new issue. When trying to view any video we
> get the message "Hello, you either have JavaScript turned off or an old
> version of Adobe's Flash Player." Neither of those is the case. If I
> bypass the proxy I'm able to view YouTube videos just fine.

i've got the same error with chrome without bm in the middle. It looks
an issue in their side.

Gonzalo

Craig Johnson wrote:
> Http 1.1 through proxy not set on the browser?

HTTP 1.1 through proxy is set on all of our browsers as far as I know.

> (Tested with Firefox 3.1 as well as IE, and perhaps Safari, Chrome, etc?)

The garbled page problem occurs in IE 7, Firefox 3, and SeaMonkey 1.1.11.

-J.W.