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Can't get drivers from hp.com
Old 08-27-2008, 06:36 PM #1
GAFaith
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Default Can't get drivers from hp.com


I am having problem using BorderManager 3.9 SP1 downloading drivers from
hp.com with the proxy on. Below is a page to download drivers for a HP
LaserJet P4015. The problem exists no matter which printer and/or
driver I try.

http://h20000.www2.hp.com/bizsuppor...35&swEnvOID=228

Problem occurs after clicking on the download button. When the
download button is clicked, HP responds back with a 302 redirect and
redirects to ftp://ftp.hp.com/... (see below)

ftp://ftp.hp.com/pub/softlib/softwa...ista_PCL6.e xe

With the proxy on, I get:

*Forbidden*
You don't have permission to access
hp.com/pub/softlib/software10/COL22882/hv-60185-1/HP_LJ_P4010_P4510_32bit_2000_XP_S2003_Vista_PCL6.e xe
on this server.

With the proxy off, the file will download.


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Re: Can't get drivers from hp.com
Old 08-27-2008, 10:36 PM #2
Casino Canberra Helpdesk
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Default Re: Can't get drivers from hp.com


GAFaith;1627045 Wrote:
> I am having problem using BorderManager 3.9 SP1 downloading drivers from
> hp.com with the proxy on. Below is a page to download drivers for a HP
> LaserJet P4015. The problem exists no matter which printer and/or
> driver I try.
>
> http://h20000.www2.hp.com/bizsuppor...35&swEnvOID=228
>
> Problem occurs after clicking on the download button. When the
> download button is clicked, HP responds back with a 302 redirect and
> redirects to ftp://ftp.hp.com/... (see below)
>
> ftp://ftp.hp.com/pub/softlib/softwa...ista_PCL6.e xe
>
> With the proxy on, I get:
>
> *Forbidden*
> You don't have permission to access
> hp.com/pub/softlib/software10/COL22882/hv-60185-1/HP_LJ_P4010_P4510_32bit_2000_XP_S2003_Vista_PCL6.e xe
> on this server.
>
> With the proxy off, the file will download.


There are two things you could try. First thing

go to server console and type in filtcfg | configure TCP Filters |
Packet Forwarding Filters | ensure deny packets in filter list is not
selected | open "list of packets always permitted" |press insert |
select the appropriate interfaces | packet type "ftp" port 21 | src
address will be any address and destination address will be any
address.

To make things more secure I would select your ip address as the only
IP address with this filter. You probably do not want to open your ftp
ports for all to access.

Also,

Open up nwadmn32.exe on the bordermanager server scroll down to where
the name of the server is. Double click on it and at the bottom there
is bordermanager access rules. Create a group eg "FTPAccess" and add
yourself in this then specify the nds object and the port number.

Let me know how you go.

Cheers
Mickey


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Re: Can't get drivers from hp.com
Old 08-29-2008, 03:03 AM #3
Craig Johnson
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Default Re: Can't get drivers from hp.com

In article <Casino_Canberra_Helpdesk.3etxhz@no-mx.forums.novell.com>,
Casino Canberra Helpdesk wrote:
> Open up nwadmn32.exe on the bordermanager server
>

NWADMN32 doesn't work on BM 3.9 servers.

Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on
BorderManager, go to http://www.craigjconsulting.com ***


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Re: Can't get drivers from hp.com
Old 08-29-2008, 03:03 AM #4
Craig Johnson
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Default Re: Can't get drivers from hp.com

In article <GAFaith.3etme0@no-mx.forums.novell.com>, GAFaith wrote:
> With the proxy on, I get:
>
> *Forbidden*
> You don't have permission to access
> hp.com/pub/softlib/software10/COL22882/hv-60185-1/HP_LJ_P4010_P4510_32bit_2000_XP_S2003_Vista_PCL6.e xe
> on this server.
>

Is this a BorderManager error message or is it something coming from HP?

If a BMgr message, I'm guessing you put in access rules allowing port 80, instead of the more flexible
URL. In any case, try unchecking Enforce Rules in iManager and see if it works. If so, you will need
to put in some sort of access rule that works for FTP.

Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on
BorderManager, go to http://www.craigjconsulting.com ***


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