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Sent Messages not showing after May 15
Old 07-11-2008, 11:06 AM #1
mpalberts
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Default Sent Messages not showing after May 15


In one of my user's Sent Items folder, no messages sent after May 15,
2008 are showing. Messages are being received by the addresses she is
sending to, they are just not showing up in the Sent folder. Any ideas?


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Re: Sent Messages not showing after May 15
Old 07-11-2008, 02:09 PM #2
Tommy Mikkelsen
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Default Re: Sent Messages not showing after May 15

Tools/Options/Send/mail

Make sure, that the combo named "Create a send item to track...." is
selected

If so, please specify the version of GW, since it then might be related
to either a rule or the send item folder


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Re: Sent Messages not showing after May 15
Old 07-17-2008, 02:06 PM #3
mpalberts
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Default Re: Sent Messages not showing after May 15


Version is 5.2.6

I'm looking for the combo named "Create a send item to track...."

Where are these combos located, I can't seem to find it


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Re: Sent Messages not showing after May 15
Old 07-17-2008, 02:16 PM #4
mpalberts
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Default Re: Sent Messages not showing after May 15


Okay, I found "Create a send item to track...." and the box IS checked.
Any ideas?
GroupWise v 5.2.6


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Re: Sent Messages not showing after May 15
Old 07-17-2008, 03:19 PM #5
Tommy Mikkelsen
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Default Re: Sent Messages not showing after May 15

Yes....The send folder in that version is not a system folder, but a
query-folder.....Try and recreate it.....

http://www.novell.com/coolsolutions/feature/7199.html

Also, might be, that the user ticked off, that send items should be
deleted.

Option found on the same page as before, but is called "Autodelete send
item"


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Best Regards

Tommy Mikkelsen

IT Quality A/S
Denmark

Novell Support Forums SYSOP

Please Report back any success or failure, That way we all learn

Sorry, but no support through email

"I hate bugs".......Tommy Lee Jones, MIB

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Re: Sent Messages not showing after May 15
Old 07-17-2008, 04:16 PM #6
mpalberts
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Default Re: Sent Messages not showing after May 15


Thanks for the help so far. When I go to File and New Folder, I do not
get the 'folder type' prompt to select 'Find results folder', it just
asks for the name of the folder, and creates a system folder. The quest
continues...


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Re: Sent Messages not showing after May 15
Old 07-17-2008, 04:39 PM #7
Tommy Mikkelsen
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Default Re: Sent Messages not showing after May 15

Click on the magnifying glass..........

After selcting the item source as send, execute it, and then select to
save as folder


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Best Regards

Tommy Mikkelsen

IT Quality A/S
Denmark

Novell Support Forums SYSOP

Please Report back any success or failure, That way we all learn

Sorry, but no support through email

"I hate bugs".......Tommy Lee Jones, MIB

Be a GroupWiseR, go http://www.groupwiser.net
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Re: Sent Messages not showing after May 15
Old 07-17-2008, 04:46 PM #8
mpalberts
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Default Re: Sent Messages not showing after May 15


mpalberts;1599517 Wrote:
> Thanks for the help so far. When I go to File and New Folder, I do not
> get the 'folder type' prompt to select 'Find results folder', it just
> asks for the name of the folder, and creates a system folder. The quest
> continues...


FIXED!!!

Here's how I corrected the problem...
Created new system folder (Sent Items 2)
Created new rule that displays sent items in the new folder

Now all sent items, before and after May 15, are displayed in the new
Sent Items 2 folder. Works for me, case closed.


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